Description

Now is the time for you to take the next step in your career. WorldHost City and Guild Level 2 Award in the Principles of Customer Service Certification Course – PW9 integrates all phases of the requirements process from eliciting, through analyzing to managing. The course covers basic theory and concepts to facilitate participants abilities in eliciting needs, understanding users? viewpoints and priorities, producing clear and unambiguous system requirements, estimating cost, identifying risks and establishing estimation plans.